5
2 Forth Banks, Newcastle upon Tyne NE1 3PA, UK
Newcastle upon Tyne, North East England NE1 3PA
0843 309 3052

Easy to find, friendly and helpful staff. We highly recommend Hertz Newcastle.

Dropped in during recent bad weather as train to Scotland cancelled. Sorted me out with a Corsa within minutes and i was on my way ... thanks for helping me get home

If you want a lecture then this is your place! We booked a car from Newcastle to drop off Thetford, but the website kept defaulting, we hoped customer service would help us with this but all the on site staff wanted was the 40 fee for changing destination WTH! Eventually we got a car not applicable, way too small for our family of 4 with 4 cases (we'd booked a small SUV, ended up with Skoda Felicia) If you want convenience and customer service avoid this place like the plague.

I had such an awful experience with this company, me and my partner came to blyth to visit some friends where our car decided to die, so my partner booked a car online to collect from Newcastle. All was accepted online and was reserved so we got a 30 taxi to Newcastle to collect. When we got the the office (which is a bit of a walk for someone disabled and with untrustworthy legs) we were greeted with the worst customer service possible. When we walked in we weren't greeted with a smile or a hello etc. Just a hi? When we came to sorting the documents out for the car we were told that we weren't allowed the car we had booked due to my partners age, we would have to have a smaller/more expensive one.After agreeing to this we were then asked for a 250.00 holding deposit! This may be there company rules but due to the fact we were never told about this though out the booking online this came as a shock.Once we told the people in the office we could not afford this they rolled there eyes and said "well I can't give you a car until you pay it so I guess we can't help" they then got up and walked into the back office without a second word.I politely said thanks and bye when I left with no response. Absolutely awful and very uncomfortable.So after another 30 taxi back to my friends house in blyth My family member is now having to drive 300 miles to pick us up and take us home and we have had to take time off of work this evening! Such a shame! Defo won't be using the company again!

Friendly and efficient service. Easy place to drop off as located in the centre.

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Hertz - Newcastle - 2 Forth Banks — Car Rental in Newcastle upon Tyne

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Hertz - Newcastle - 2 Forth Banks

Car Rental at 2 Forth Banks, Newcastle upon Tyne NE1 3PA, UK. Here you will find detailed information about Hertz - Newcastle - 2 Forth Banks: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    8:30 AM – 5:30 PM
  • Tuesday
    8:30 AM – 5:30 PM
  • Wednesday
    8:30 AM – 5:30 PM
  • Thursday
    8:30 AM – 5:30 PM
  • Friday
    8:30 AM – 5:30 PM
  • Saturday
    9:00 AM – 1:00 PM
  • Sunday
    Closed

Rating

3
/
5
Based on 5 reviews

Contacts

Categories:
State:
North East England
Address:
2 Forth Banks, Newcastle upon Tyne NE1 3PA, UK.
City:
Newcastle upon Tyne
Phone:
Postcode:
NE1 3PA

About Hertz - Newcastle - 2 Forth Banks

Hertz - Newcastle - 2 Forth Banks is a UK Car Rental based in Newcastle upon Tyne, North East England. Hertz - Newcastle - 2 Forth Banks is located at 2 Forth Banks, Newcastle upon Tyne NE1 3PA, UK.


Please contact with Hertz - Newcastle - 2 Forth Banks using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hertz - Newcastle - 2 Forth Banks opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Hertz - Newcastle - 2 Forth Banks

  • Donna Bouma
    Added 11.06.2018
    Easy to find, friendly and helpful staff. We highly recommend Hertz Newcastle.
  • David Garrell
    Added 04.03.2018
    Dropped in during recent bad weather as train to Scotland cancelled. Sorted me out with a Corsa within minutes and i was on my way ... thanks for helping me get home
  • MTW WB
    Added 06.01.2018
    If you want a lecture then this is your place! We booked a car from Newcastle to drop off Thetford, but the website kept defaulting, we hoped customer service would help us with this but all the on site staff wanted was the 40 fee for changing destination WTH! Eventually we got a car not applicable, way too small for our family of 4 with 4 cases (we'd booked a small SUV, ended up with Skoda Felicia) If you want convenience and customer service avoid this place like the plague.
  • Marni Cosby
    Added 31.08.2017
    I had such an awful experience with this company, me and my partner came to blyth to visit some friends where our car decided to die, so my partner booked a car online to collect from Newcastle. All was accepted online and was reserved so we got a 30 taxi to Newcastle to collect. When we got the the office (which is a bit of a walk for someone disabled and with untrustworthy legs) we were greeted with the worst customer service possible. When we walked in we weren't greeted with a smile or a hello etc. Just a hi? When we came to sorting the documents out for the car we were told that we weren't allowed the car we had booked due to my partners age, we would have to have a smaller/more expensive one.After agreeing to this we were then asked for a 250.00 holding deposit! This may be there company rules but due to the fact we were never told about this though out the booking online this came as a shock.Once we told the people in the office we could not afford this they rolled there eyes and said "well I can't give you a car until you pay it so I guess we can't help" they then got up and walked into the back office without a second word.I politely said thanks and bye when I left with no response. Absolutely awful and very uncomfortable.So after another 30 taxi back to my friends house in blyth My family member is now having to drive 300 miles to pick us up and take us home and we have had to take time off of work this evening! Such a shame! Defo won't be using the company again!
  • Mark Tippett
    Added 29.08.2017
    Friendly and efficient service. Easy place to drop off as located in the centre.
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