Fantastic customer's service, car that i wanted I got. If you want to hire a car / van speak to branch manager Aiden he will look after you.
Best rental service I've ever had. Period.
Terrible experience after paying and book in advance online we could not get the van due to discrimination since the drivers license was European. and for that reason we were asked a credit card , ( god knows why!? ) when the card used to pay the deposit and the reservation was a visa card from a British bank account. Manager was extremely rude and not helpful and only concerned about himself when I asked his name so I can mention him to the HO he only replied why are you taking my name I did not do anything wrong. Three weeks later the money is yet to be refunded.
Fantastic price for van hire especially early week after shopping around trying to get a van on the cheap, thinking that Enterprise would be expensive they were so cheap and you got a new van. Plus you get 10% off with an AA card. Highly recommended
Hard sell on insurance whilst sitting in the car seat whilst about to drive off. Not a nice experience.Worse than that - they added a refuelling charge to the tune of around 45 and despite 3 separate emails and a cross city trip in my own time to discuss it with them - I still haven't had my money back over a month later. This despite the branch manager accepting point blank that it was a simple recording error on their part.Nice guys - but I won't be using again
Enterprise Rent-A-Car - Byker is a UK Car Rental based in Newcastle upon Tyne, North East England. Enterprise Rent-A-Car - Byker is located at 4 Union Rd, Newcastle upon Tyne NE6 1DX, UK.
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