I am absolutely appalled that they will not see a baby in an emergency without an appointment. This is not the facility of a walk in centre as their receptionist seems to think - this is a facility that should be offered to any parent by their trusted healthcare provider. Turning away a baby in an emergency is absolutely disgusting.
No common sense or compassion. Took in 9 month baby with a burnt hand to be seen as an emergency by a doctor or a nurse. Receptionist says that baby cannot be seen without an appointment. You should be ashamed of yourselves.
I just want to say that a little bit compassion should be an essential quality in a GP receptionist who deals with people when they are most vulnerable! They treat people like documents and cases with no flexibility nor common sense.. This is definitely not care! I appreciate they are busy but patients must be treated as human beings in a vulnerable position, not as numbers and cases!
The Park Medical Group is a UK Doctor based in Newcastle upon Tyne, North East England. The Park Medical Group is located at 1 Kingston Park Ave, Newcastle upon Tyne NE3 2HB, UK.
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