5
Newcastle Premium, 1 Princess Square, Newcastle upon Tyne NE1 8ER, UK
Newcastle upon Tyne, North East England NE1 8ER
0844 332 5800

Wouldn even give customer service 1 star ! Disgustin attitudes and not helpful in the slightest. Sent wrong trainers and wont admit it. Paid for next day delivery and they came 3 days later. Askin for photos when ive sent them twice. As a good will they will send courier to pick them up ? Refused to let me speak to a manager on the phone then said i couldbt wait on hold for one to come available ! Worst customer service !

Good choice , some good prices ,very helpful staff

Great - lots of high end options for men and women

Went in the shop to buy a dress and asked the girl if she had a smaller size on which she replied that they never. I bought the dress as it was okish fit and it was in the sale. I assumed she also checked online as theyve done in the past when I shopped there previously. Later that day whilst browsing through your website I noticed that you did have the smaller size and since there was only one I purchased it. When I went to return the original dress at the Newcastle branch I was refused a refund. I was informed by the manager that this wasnt possible as there was a 4square sign next to the till mentioning this and I should of read this, well sorry I didnt and why should I scoure the till desk looking. Also he mentioned that the policy its also on the receipt, sorry but surely that would be too late if I have already bought the item????Not once did the lady assistant mention this. This is a disgrace as I can return items online but not in the shop and now Im stuck with a 480 credit note I dont want.

I had the same experience as the previous reviewer, the greeting from security was as good as it got. Came to compare a few designer handbags but after receiving next to no service I decided to leave it for another time and place. There were a group of women giggling and gossiping in the womenswear/accessories department who I took to be staff but, to be honest, it was hard to tell. Most of them were sitting down. At this price point it would really behoove the management to put more time and effort into customer service and staff training. A disappointing experience in all and I won't be back.

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Cruise — Clothing Store in Newcastle upon Tyne

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Cruise

Clothing Store at Newcastle Premium, 1 Princess Square, Newcastle upon Tyne NE1 8ER, UK. Here you will find detailed information about Cruise: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    9:00 AM – 6:00 PM
  • Tuesday
    9:00 AM – 6:00 PM
  • Wednesday
    9:00 AM – 6:00 PM
  • Thursday
    10:00 AM – 7:00 PM
  • Friday
    9:00 AM – 6:00 PM
  • Saturday
    9:00 AM – 6:00 PM
  • Sunday
    11:00 AM – 5:00 PM

Rating

3
/
5
Based on 5 reviews

Contacts

Categories:
State:
North East England
Address:
Newcastle Premium, 1 Princess Square, Newcastle upon Tyne NE1 8ER, UK.
City:
Newcastle upon Tyne
Phone:
Postcode:
NE1 8ER

About Cruise

Cruise is a UK Clothing Store based in Newcastle upon Tyne, North East England. Cruise is located at Newcastle Premium, 1 Princess Square, Newcastle upon Tyne NE1 8ER, UK.


Please contact with Cruise using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Cruise opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Cruise

  • Donna Green
    Added 22.01.2019
    Wouldn even give customer service 1 star ! Disgustin attitudes and not helpful in the slightest. Sent wrong trainers and wont admit it. Paid for next day delivery and they came 3 days later. Askin for photos when ive sent them twice. As a good will they will send courier to pick them up ? Refused to let me speak to a manager on the phone then said i couldbt wait on hold for one to come available ! Worst customer service !
  • dougcharlton
    Added 19.11.2018
    Good choice , some good prices ,very helpful staff
  • Rhiannon Broadbent
    Added 04.09.2018
    Great - lots of high end options for men and women
  • Antony Cass
    Added 29.07.2018
    Went in the shop to buy a dress and asked the girl if she had a smaller size on which she replied that they never. I bought the dress as it was okish fit and it was in the sale. I assumed she also checked online as theyve done in the past when I shopped there previously. Later that day whilst browsing through your website I noticed that you did have the smaller size and since there was only one I purchased it. When I went to return the original dress at the Newcastle branch I was refused a refund. I was informed by the manager that this wasnt possible as there was a 4square sign next to the till mentioning this and I should of read this, well sorry I didnt and why should I scoure the till desk looking. Also he mentioned that the policy its also on the receipt, sorry but surely that would be too late if I have already bought the item????Not once did the lady assistant mention this. This is a disgrace as I can return items online but not in the shop and now Im stuck with a 480 credit note I dont want.
  • Alison Bell
    Added 27.07.2018
    I had the same experience as the previous reviewer, the greeting from security was as good as it got. Came to compare a few designer handbags but after receiving next to no service I decided to leave it for another time and place. There were a group of women giggling and gossiping in the womenswear/accessories department who I took to be staff but, to be honest, it was hard to tell. Most of them were sitting down. At this price point it would really behoove the management to put more time and effort into customer service and staff training. A disappointing experience in all and I won't be back.
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