Poor customer service and rip off foreign exchange rates. The pound to euro rate I was offered was daylight robbery! Avoid.
Pleasant helpful staff
Brilliant service. Myself and my fiance were able to book a dream first holiday together to Cuba at a discounted price all thanks to Fiona. Not to mention a free coffee and glass of wine while we booked. Will be recommending to friends and family.
Absolutely appalling! We found a holiday to Orlando Disney World Resort going August 2018. It was a fantastic price. We discussed it overnight and decided to book the following day online if the offer was still available. We booked and more importantly paid in full. After having received confirmation online we told our children who were incredibly excited at the prospect of such a trip. We received a phone call later that day telling us there was a mistake with the price and that we would not be able to go despite the fact we had received a booking confirmation number on the Barrhead website and an email. We were told that we would be refunded all monies paid without any attempt to offer a reasonable explanation other than that the price they themselves had on their website was incorrect and that we should not have been able to book it as we had. We can only liken the experience to buying an item of clothing in a shop, which was reduced and then being rang up later on by the store and being asked to give it back as it should never have been priced the way it was. Our children are understandably devastated with the news and we feel it was incredibly inconsiderate of the company to do this. We are now wondering how many other people have been misled in this way? Are sale prices really only sale prices if they are fake highly inflated prices, posted before being dropped down to give the illusion of savings? We are incredibly disappointed with our experience of this company and await our refund which, to add salt to the wound, will take any number of days to go back into our bank account.
Booked 4 or 5 holidays, all through different agents, even one by phone. Experience was first class. Everyone helpful and holidays at a good price. Will match Internet prices. Excellent service. I only wish I didn't get as many follow up emails about holidays. Once a month would be fine not every few days!?
Barrhead Travel Newcastle is a UK Travel Agency based in Newcastle upon Tyne, North East England. Barrhead Travel Newcastle is located at INTU, 7XS, 3 Eldon Square, Newcastle upon Tyne NE1 7XS, UK.
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