I would like to make second complaint about one of your Post Office (Benwell Grove Post Office, 19 West Rd, Newcastle upon Tyne NE4 8AA).This is the second time I make a complaint against your staff in this Post Office, there is someone called Ali in this Post Office I have mentioned above. Today I have been in that Post Office after long time to send urgently parcels , of course I have avoided this member of staff (Ali) and I stayed in the queue for about 10 mintues to be served by the other lady next to him. Ali started to speak to that lady because he felt that I avoided him, while I was waiting for the lady to scan and print the recipts for the parcels (eBay Prepaid Parcels for my business), Ali started to shout loudly "Chimpanzee", "Chimpanzee", "Chimpanzee", I kept silent. Unfortunately I have been waiting for lady to scan the last parcel, it was small parcel 1s class signed for, she said to me " you have put 200g the weight and in the scale is 260g, you have got it wrong", however the allowed weight for small parcel is up to 2KG, I said have a look at the Royal Mail website the allowed weight for small parcel is 2KG, so it doesn't matter if I put 200g or 260g because I am not put over the limited weight. I have waited 15 mintues for her to print the receipt. I dropped my parcels in that Post Office but I am not sure they safely go to their destinations or not.Obviously this discrimnation and racist, I would like to make a complaint againstthe member of staff in this Post office, you must not tolerate such behaviour, shouting in the public place like Post Office "Chimpanzee" for who? this question you must asked Ali about. Furthemore I don't torleate such bad behaviour and I am going to sue this member of staff in the court. I have Online business on eBay, everyday I send more than 5 to 10 letters and parcels via Royal Mail, the nearest Post Office I can go to to drop these parcel is Benwell Grove Post Office, I have stopped to go to this post office for long time, I go to Newcastle city centre post office which is far from my shop and it cost me time and money to go to.Additionally, such behaviour from this member of staff is not happened to me only, I have spoken to many friends about this Post Office they said Ali is rude and has very bad behaviour and they always aviod him.I hope this time you can take this compaint seriously and take a propriate action against this staff and I am sure that a lot of your customers don't go to that Post Office because your members of staff.
Says it opens on Saturday but it is actually closed on Saturday. Waste my time.
Not a bad experience staff were friendly and polite. It's like a mini convenience store with cards, gifts and local produce. Not a bad little shop with a post office that provides checking service.
I think a customer service course would be helpful for this office staff, especially the shopkeeper
Went in to get some documents certified at post office counter which was great & efficient by the lady there...Actual shopkeeper miserable and rude, complete service with a scowl. Told me I couldnt Apple Pay unless it was for the post office.. whats the point in that? Only wanted 3 cans of barr orangeade. Told him it didnt matter & he asked me to put them back in the fridge? The last time I checked I wasnt employed by him!Perhaps dont go into customer service if you dont want to actually help people? Id rather drink warm urine out of a bottle found in the street than give him money!
Benwell Grove Post Office is a UK Post Office based in Newcastle upon Tyne, North East England. Benwell Grove Post Office is located at 19 West Rd, Newcastle upon Tyne NE4 8AA, UK.
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