Great prices. Nice customer service and great help with choosing gifts. I don't know what these other negative reviews are talking about
Took my engagement ring in today as diamonds had fell out and a part had snapped off. After having my ring for over a year and a half and not taking my receipt in the manager took my ring away and exchanged it for a brand new one. Service was brilliant and the manager was fantastic! So pleased and over the moon with my ring!!
DO NOT BUY FROM THIS COMPANY, THEY TREAT THEIR EMPLOYEES WITH NO RESPECT. WHEN YOUR FACE DOESNT FIT THEY JUST GET RID OF YOU. DO NOT WORK FOR THEM ! IF YOU CAN FIND WORK ELSEWHERE THEN DO IT. THEY ONLY CARE ABOUT THEMSELVES.
Absolutely shocking. The piece of jewellery was much smaller than made out on the website, with a flimsy, awful chain. Presented really poorly in a plastic bag! I contacted Customer Services by email as there is no return address to be found on the paperwork or on the website not any phone number. However it does say that you have to claim a refund in 16 days - lo and behold no reply! I contacted them again, threatening to take it further and got a magical reply from them with a return address. I returned all three items of the same necklace (were going to be Xmas gifts) by Special Delivery as I didn't trust they'd accept receipt and acknowledge the return and guess what? Still no refund. Never ever shop here again!
i was in yesterday 8/10/13 and the girl who served me was terrible she made me feel like it was a problem to go and look for things in the window, i was asking about different size chains and available stock she said well i'll have to go and see if we've got any in like it was a problem when for the 3rd time i asked here about something she looked on her side of the window then came back and said 'I'll have to go across there and look' i felt like saying jog on love thats not my problem but instead i said don't bother we'll go somewhere else very rude and not helping your store to sell !!!!
Warren James Jewellers - Newcastle is a UK Jewelry Store based in Newcastle upon Tyne, North East England. Warren James Jewellers - Newcastle is located at 30 Friars Street, Eldon Square, Newcastle upon Tyne NE1 7XG, UK.
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